FAIL
Risk 1 (High)
PHOENIX RESTAURANT Fails Health Inspection - Chicago Restaurant
May 22, 2024
Complaint
License #2398745
16
Total Violations
7
Critical
3
Major
6
Minor
1
Corrected On Site
Violations Cited by Chicago Health Inspector
16
Violation #10
CRITICAL
Violation Details
ADEQUATE HANDWASHING SINKS PROPERLY SUPPLIED AND ACCESSIBLE - Comments: OBSERVED THE HANDWASHING SINK IN THE DISHWASHING AREA NOT IN WORKING CONDITIONS, FOR EMPLOYEES TO WASH HANDS, DUE TO A LEAK AT THE PIPE BELOW. WATER PROFUSELY POOLS ON TO THE FLOOR IN THE AREA. ALSO, OBSERVED A MISSING FAUCET HEAD AT THE HANDWASHING SINK BEHIND THE BAR AREA. WHEN WATER IS TURNED ON WATER SHOOTS OUT, POOLING ON TO THE FLOOR IN THE AREA. INSTRUCTED TO REPAIR BOTH MENTIONED HANDWASHING SINKS AND MAINTAIN. PRIORITY FOUNDATION 7-38-030(C), CITATION ISSUED
Why This Matters
Blocked or unsupplied sinks force employees to skip handwashing, spreading fecal bacteria and viruses to food.
Food Code Requirement
Handwashing sinks must be accessible, properly supplied, and used only for handwashing.
Specific Requirements
Each sink needs: Warm water (100°F minimum); Soap in dispensers; Paper towels or air dryers; Waste receptacles; Signage; Clear access; Used only for handwashing.
CDPH Food Code: Section 5-202.12, 6-301.11
Violation #16
CRITICAL
Violation Details
FOOD-CONTACT SURFACES: CLEANED & SANITIZED - Comments: OBSERVED DISHWASHING MACHINE AT THE REAR DISHWASHING AREA IN USE, NOT PROPERLY SANITIZING. THE FINAL RINSE GAUGE REACHED 173.0F AND THE SURFACE TEMPERATURE WAS 147.0F. ALSO, CHEMICAL CONCENTRATION WAS 0PPM. INSTRUCTED NOT TO USE UNTIL EQUIPMENT IS PROPERLY SANITIZING. HIGH TEMPERATURUE FINAL RINSE SHOULD REACH 180 AND A SURFACE TEMPERATURE OF 160.0F. UNIT TAGGED AND SHALL NOT BE USED UNTIL REPAIRED AND REINSPECTED BY CDPH. PLEASE REVIEW COMMENTS FOR TAG REMOVAL INSTRUCTIONS. PRIORITY VIOLATION 7-38-025, CITATION ISSUED
Why This Matters
Dirty equipment harbors and spreads pathogens, causing cross-contamination and illness.
Food Code Requirement
All food contact surfaces must be properly cleaned and sanitized.
Specific Requirements
Wash, rinse, sanitize after each use; Clean between different raw foods; Every 4 hours for continuous use; When contaminated; Proper procedures and chemicals.
CDPH Food Code: Section 4-601.11, 4-602.11
Violation #22
CRITICAL
Violation Details
PROPER COLD HOLDING TEMPERATURES - Comments: OBSERVED IMPROPER COLD HOLDING TEMPERATURES OF TCS FOODS IN MULTIPLE COLD HOLDING UNITS IN THE REAR FOOD PREP AREA. IN THE WALK-IN COOLER NEAR THE REAR DISHWASHING AREA FOUND BEEF (55.0F), IN THE PREP COOLER: SHRIMP (48.0F-53.2F), FISH BATTER (48.0F), HAM (49.0F), GROUND PORK (48.5F), IN A COLD HOLDING UNIT ACROSS FROM THE DUMPLING STEAMING EQUIPMENT: SWEET BUNS (64.0F), SHRIMP AND CORN DUMPLINGS (83.0F-90.0F), BEEF RIB (54.0F), SHRIMP AND SCALLOP DUMPLINGS (50.0F), LOTUS LEAVES (100.0F). IN THE TWO DOOR COOLER NEAR THE BAKING AREA IN THE REAR FOOD PREP AREA: 5 WHOLE DUCKS (60.0F-70.0F) AND PORK (49.8F). ALL FOOD ITEMS WERE DISCARDED AT THIS TIME. APPROXIMATELY 300 LBS WORTH OF PRODUCT AT $450 DISCARDED. MUST HAVE COLD HOLDING FOODS AT 41.0F OR BELOW. PRIORITY 7-38-005, CITATION ISSUED
Why This Matters
Temperatures below 135°F allow bacteria to multiply, especially spore-formers that survive cooking.
Food Code Requirement
Hot foods must be held at 135°F or above.
Specific Requirements
Maintain 135°F or above; Check temperatures regularly; Proper hot holding equipment; Cannot reheat in hot holding units.
CDPH Food Code: Section 3-501.16(A)(1)
Violation #31
MAJOR
Violation Details
WATER & ICE FROM APPROVED SOURCE - Comments: OBSERVED AN ICE BIN FULL OF ICE BEHIND THE BAR AREA WITHOUT PROOF OF THE SOURCE FOR THE ICE. THERE WAS NO ICE MACHINE ON SITE AT THE TIME OF THE INSPECTION. INSTRUCTED ICE MUST BE PROVIDED FROM AN APPROVED WATER SOURCE FROM CITY OF CHICAGO OR PROOF OF THE SOURCE (RECEIPT, INVOICE, ETC.) WHERE THE ICE IS OUTSOURCED FROM MUST BE PROVIDED AND MAINTAINED ON SITE. ICE WAS MELTED AT THE TIME OF THE INSPECTION. APPROXIMATELY 20LBS AT $40 WORTH OF ICE DISCARDED. PRIORITY VIOLATION 7-38-030(C), CITATION ISSUED.
Why This Matters
Consumers need warning about increased risk from raw/undercooked foods.
Food Code Requirement
Required consumer advisories for raw/undercooked foods.
Specific Requirements
Disclosure and reminder for raw/undercooked animal foods; Written notice on menu; Must identify specific items.
CDPH Food Code: Section 3-603.11
Violation #33
MAJOR
Violation Details
PROPER COOLING METHODS USED; ADEQUATE EQUIPMENT FOR TEMPERATURE CONTROL - Comments: OBSERVED IMPROPER TEMPERATURE OF REFRIGERATOR AT 56.0 F WITH TCS FOODS STORED INSIDE FOR SALE. A HELD FOR INSPECTION TAG HAS BEEN PLACED ON THE UNIT. INSTRUCTED MUST HAVE COLD HOLDING UNITS AT 41.0F OR BELOW AT ALL TIMES. PLEASE REVIEW COMMENTS FOR INSTRUCTIONS ON HOW TO REMOVE TAG. PRIORITY VIOLATION 7-38-005, CITATION ISSUED
Why This Matters
Dirty equipment harbors bacteria and attracts pests.
Food Code Requirement
All equipment and utensils must be clean and properly maintained.
Specific Requirements
Equipment clean to sight and touch; Free of food debris and grease; Maintained in good repair; Stored properly when clean.
CDPH Food Code: Section 4-601.11
Violation #36
MINOR
Violation Details
THERMOMETERS PROVIDED & ACCURATE - Comments: OBSERVED NO THERMOMETERS INSIDE REFRIGERATION UNITS THROUGHOUT THE FACILITY, CONSPICUOUSLY POSTED TO MONITOR THE AMBIENT TEMPERATURE OF THE EQUIPMENT. INSTRUCTED TO EQUIP ALL REFRIGERATION UNITS WITH ACCURATE AND WORKING THERMOMETERS.
Why This Matters
Inadequate lighting prevents detection of contamination and pests.
Food Code Requirement
Adequate protected lighting required in all areas.
Specific Requirements
50 foot-candles at prep surfaces; 20 foot-candles at 30 inches in storage; Shielded bulbs over exposed food; Clean fixtures.
CDPH Food Code: Section 6-303.11
Violation #38
CRITICAL
Violation Details
INSECTS, RODENTS, & ANIMALS NOT PRESENT - Comments: OBSERVED 5-6 LIVE ROACHES THROUGHOUT THE REAR FOOD PREP/ DISHWASHING AREA. ALSO, OBSERVED APPROXIMATELY 20-30 RAT AND MICE DROPPINGS. THE ROACHES WERE OBSERVED ON THE UPPER PART WHERE THE TEMPERATURE GAUGES OF THE DISHWAHSING MACHINE AND ALSO IN THE CREVICES UNDERNEATH OF THE UPPER PART OF THE DISHWASHING MACHINE, ON THE WALLS AND PIPES BEHIND THE DISHWASHING MACHINE, ON THE THREE COMPARTMENT SINK IN THE REAR DISHWASHING AREA, IN THE OPENING AT THE LOWER PART OF THE FOUR DOOR COLD HOLDING UNIT IN THE REAR FOOD PREP AREA, AND BEHIND THE SEASONINGS ON THE FIRST SHELF UNDER THE FOOD PREP TABLE ACROSS FROM THE WOK STATION. THE MICE AND RAT DROPPINGS WERE OBSERVED ON THE SHELVING UNITS WHERE THE TEA DISHWARE WAS STORED AND ON THE FLOORS NEAR THE TOILET ROOMS, IN THE OFFICE, AND IN THE STORAGE AREAS THROUGHOUT FACILITY. INSTRUCTED TO ELIMINATE LIVE ROACH ACTIVITY, REMOVE DROPPINGS, CLEAN AND SANITIZE AFFECTED AREAS AND RECOMMENDED CONTACTING PEST CONTROL FOR A SERVICE. PRIORITY FOUNDATION VIOLATION 7-38-020(A), CITATION ISSUED
Why This Matters
Pests spread numerous diseases through contamination.
Food Code Requirement
No pests or animals allowed in facility.
Specific Requirements
No evidence of pests; No live animals except service animals; Effective pest control program.
CDPH Food Code: Section 6-501.111
Violation #38
CRITICAL
Violation Details
INSECTS, RODENTS, & ANIMALS NOT PRESENT - Comments: OBSERVED DEAD ROACHES ON THE FLOORS AND WALLS IN THE EMPLOYEE TOILET ROOM IN THE REAR DISHWASHING AREA, ON THE BASINS OF HANDWASHING SINKS IN THE REAR FOOD PREP AREA, AND THE FLOORS THROUGHOUT THE REAR DISHWASHING AREA. INSTRUCTED TO REMOVE DEAD ROACHES, CLEAN, SANITIZE, AND MAINTAIN.
Why This Matters
Pests spread numerous diseases through contamination.
Food Code Requirement
No pests or animals allowed in facility.
Specific Requirements
No evidence of pests; No live animals except service animals; Effective pest control program.
CDPH Food Code: Section 6-501.111
Violation #48
CRITICAL
Violation Details
WAREWASHING FACILITIES: INSTALLED, MAINTAINED & USED; TEST STRIPS - Comments: OBSERVED MECHANICAL SINK STOPPERS UNDER THE THREE COMPARTMENT SINK IN THE REAR DISHWASHING AREA NOT IN PROPER WORKING CONDITION, OBSERVED A STICK BEING USED TO HOLD THE SINK STOPPER IN PLACE TO MAINTAIN WATER IN BASIN. INSTRUCTED TO REPAIR OR PROVIDE ADEQUATE SINK STOPPERS.
Why This Matters
Cannot verify sanitization without test strips, risking contaminated equipment.
Food Code Requirement
Warewashing facilities must be properly equipped and supplied.
Specific Requirements
3-compartment sink or dishwasher; Test strips for sanitizer; Thermometers for water temperature; Adequate drainboards; Proper detergents.
CDPH Food Code: Section 4-302.14
Violation #49
MINOR
Violation Details
NON-FOOD/FOOD CONTACT SURFACES CLEAN - Comments: OBSERVED THE FOLLOWING WITH FOOD AND GREASE ENCRUSTED, GRIME BUILD UP AND NOT CLEAN IN THE REAR FOOD PREP AREA: THE CREVICES BETWEEN THE FOOD PREP TABLES, THE PIPES, ON THE OUTERIOR SURFACES (SIDES AND BEHIND) AND CREVICES IN BETWEEN ALL COOKING EQUIPMENT UNDER THE VENTILATION HOODS, AND ALL OF THE SHELVING UNITS THROUGHOUT THE REAR FOOD PREP AREA. INSTRUCTED TO DEEP CLEAN AND MAINTAIN MENTIONED SURAFCES.
Why This Matters
Accumulated soil attracts pests and harbors bacteria.
Food Code Requirement
All surfaces must be kept clean.
Specific Requirements
Clean equipment interiors and exteriors; Walls, ceilings, floors clean; Remove grease and debris; Clean as often as necessary.
CDPH Food Code: Section 4-601.11, 4-602.13
Violation #51
CRITICAL
Violation Details
PLUMBING INSTALLED; PROPER BACKFLOW DEVICES - Comments: OBSERVED A SLOW DRAINING SINK THE WOMEN'S TOILET ROOM ON THE LEFT SIDE OF THE DINING AREA. ALSO, OBSERVED SEVERELY LEAKING PIPES UNDER THE THREE COMPARTMENT SINK AND THE SINK WITH THE SPRAYER HEAD NEXT TO THE DISHWASHING MACHINE IN THE REAR DISWAHSING AREA. LEAKS CAUSING EXCESSIVE STANDING WATER THROUGHOUT REAR DISHWASHING AREA. INSTRUCTED TO REPAIR AND MAINTAIN.
Why This Matters
Backflow can contaminate entire water supply with sewage or chemicals.
Food Code Requirement
Plumbing must be properly installed with backflow prevention.
Specific Requirements
Air gaps at fixtures; Backflow preventers on connections; No cross-connections; Annual testing of devices; Proper drainage.
CDPH Food Code: Section 5-202.13
Violation #55
MINOR
Violation Details
PHYSICAL FACILITIES INSTALLED, MAINTAINED & CLEAN - Comments: OBSERVED STORAGE AREAS NEAR TOILET ROOMS ON BOTH SIDES OF FACILITY WITH CLUTTER AND NOT ORGANIZED. ALSO, OBSERVED THE FLOORS IN THE REAR DISHWASHING AREA WITH A STANDING WATER THROUGHOUT THE AREA. INSTRUCTED ORGANIZE MENTIONED AREAS AND REMOVE STANDING WATER.
Why This Matters
Deteriorated facilities harbor pests and prevent proper cleaning.
Food Code Requirement
Building must be maintained in good condition.
Specific Requirements
No holes in walls/ceilings; Doors and windows intact; Fixtures functional; No water damage; Surfaces intact.
CDPH Food Code: Section 6-501.11
Violation #55
MINOR
Violation Details
PHYSICAL FACILITIES INSTALLED, MAINTAINED & CLEAN - Comments: OBERVED THE FLOORS THROUGHOUT THE REAR FOOD PREP/ DISHWASHING AREA NOT CLEAN AND MAINTAINED ESPECIALLY, UNDER THE COOKING EQUIPMENT AND PREP TABLES DEBRIS, GREASE AND BURNT RESIDUE BUILD UP. INSTRUCTED TO DEEP CLEAN MENTIONED FLOORS AND MAINTAIN.
Why This Matters
Deteriorated facilities harbor pests and prevent proper cleaning.
Food Code Requirement
Building must be maintained in good condition.
Specific Requirements
No holes in walls/ceilings; Doors and windows intact; Fixtures functional; No water damage; Surfaces intact.
CDPH Food Code: Section 6-501.11
Violation #55
MINOR
Violation Details
PHYSICAL FACILITIES INSTALLED, MAINTAINED & CLEAN - Comments: OBSERVED THE WALLS SURROUNDING ALL THE COOKING EQUIPMENT WITH FOOD SPLATTERS, GREASE, AND GRIME BUILD UP, INCLUDING THE PIPES ON THE WALLS. THE WALLS UNDER THE DISHWASHING EQUIPMENT (SPRAYER HEAD SINK AND DISHWAHSING UNIT) WITH BLACK LIKE SUBSTANCE AND NOT SMOOTH AND EASILY CLENABLE. ALSO, THE WALLS BEHIND THE CARTS FOR DIRTY DISHWARE STORED ALONG THE MENTIONED WALL IN THE DINING AREA WITH FOOD SPLATTERS AND NOT MAINTAINED. INSTRUCTED TO CLEAN ALL WALLS, MAKE SURAFCES SMOOTH AND EASILY CLEANABLE AND MAINTAIN.
Why This Matters
Deteriorated facilities harbor pests and prevent proper cleaning.
Food Code Requirement
Building must be maintained in good condition.
Specific Requirements
No holes in walls/ceilings; Doors and windows intact; Fixtures functional; No water damage; Surfaces intact.
CDPH Food Code: Section 6-501.11
Violation #55
MINOR
Violation Details
PHYSICAL FACILITIES INSTALLED, MAINTAINED & CLEAN - Comments: OBSERVED FLOOR TILES WITH MISSING GROUT THROUGHOUT THE REAR FOOD PREP/ DISHWASHING AREA. ESPECIALLY IN THE REAR DISHWASHING AREA. INSTRUCTED TO REGROUT MENTIONED FLOORS AND MAINTAIN.
Why This Matters
Deteriorated facilities harbor pests and prevent proper cleaning.
Food Code Requirement
Building must be maintained in good condition.
Specific Requirements
No holes in walls/ceilings; Doors and windows intact; Fixtures functional; No water damage; Surfaces intact.
CDPH Food Code: Section 6-501.11
Violation #55
MINOR
Violation Details
PHYSICAL FACILITIES INSTALLED, MAINTAINED & CLEAN - Comments: OBSERVED FLOOR TILES WITH MISSING GROUT THROUGHOUT THE REAR FOOD PREP/ DISHWASHING AREA. ESPECIALLY IN THE REAR DISHWASHING AREA. INSTRUCTED TO REGROUT MENTIONED FLOORS AND MAINTAIN.
Why This Matters
Deteriorated facilities harbor pests and prevent proper cleaning.
Food Code Requirement
Building must be maintained in good condition.
Specific Requirements
No holes in walls/ceilings; Doors and windows intact; Fixtures functional; No water damage; Surfaces intact.
CDPH Food Code: Section 6-501.11
Health Department Information
Department
Chicago Department of Public Health (CDPH)
Division
Food Protection Program
Report Issues
Call 311 or File Online
More Information
CDPH Food Protection